Quest Blog | Quest Technology Management

Details, details: A look at the hybrid Cloud SLA

Reading a service-level agreement (SLA) may be as exciting as watching paint dry — but when it comes to creating a hybrid that fits your organization and truly meets its needs, bringing your full attention to your SLA can make all the difference.

So here’s my version of Hybrid Cloud 101:

Expect to customize your hybrid cloud SLA . The whole point of a private cloud is to design and customize cloud capabilities to address your unique needs, and you need a Cloud services provider willing and able to do that in ways that precisely reflect your business requirements so you can achieve the flexibility, scalability, cost reductions, efficiencies, redundancy, and disaster recovery protections you need — without overspending on overcapacity.

Tim Burke

4 reasons for the hybrid Cloud of your dreams

As you spend more and more time using Cloud-delivered services , applications, and data, odds are you’ll end up interested in a hybrid Cloud environment that can be deployed in ways that quite specifically meet your organization’s needs, both business-wise and budget-wise.

If your experience has been limited to public Clouds, you’ll need to tread carefully into the realm of hybrids because, by definition, hybrid Clouds are customized. Very quickly, you’ll come to understand that the success of your hybrid Cloud greatly depends on its customizer.

Tim Burke

Getting Your Customers to Call You First

Congratulations, you’ve made the decision to partner with a reliable cloud services provider to deliver the cloud to your customers. It does you little good to have found a cloud partner, if your customers call somebody else.

So how do you get your customers to understand that your reach and capabilities have broadened? When it comes to cloud services, how do you get your customers to think of you and to call you first

Adam Burke

When your customers want Cloud: Bring in the experts for free with a Quest Cloud Feasibility Assessment

With all the hype these days about Cloud computing , it can be easy to forget two very important facts:

Not all Clouds are created equal. Different types of Clouds — say, public versus private versus hybrid — have different capabilities and limitations. What’s more, some Cloud providers do a better job than others of building the best Cloud infrastructure and maintaining an ability to customize it to meet customer requirements.
Not all applications and data belong in a Cloud environment.

Adam Burke

Hybrid Cloud rising

In a recent post, I focused on market research about the use of Cloud computing , notably the eager and stunningly widespread embrace of SaaS and PaaS .

This time, I want to take a look at another key Cloud computing trend— the rise of hybrid Cloud computing. The North Bridge Venture Partners’ 2012 report reinforces this:

Tim Burke

Pay Attention to the Chain of Control

These days, you can buy Cloud services from just about anyone.

Some of these providers do it all themselves, from initial needs assessment through design, integration, customization, and implementation all the way to post-deployment support. Even if they provide capabilities via reselling products and services from others, they have deep technical knowledge of what they’ve provided and can stand by it.

So as a customer, your chain of control is unbroken — when you want help or information about your service, you’ll get what you need.

Tim Burke