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Disaster Recovery

IT Disaster Recovery Services

Disaster recovery is the difference between a temporary disruption and a lasting business setback. Whether the threat is a wildfire, flood, cyberattack, hardware failure, or human error, downtime and data loss can hit fast. And the longer systems stay offline, the higher the cost.

This guide breaks down what disaster recovery is, how it fits into business continuity, and the practical steps you need to protect critical systems.

What is Disaster Recovery?

The term disaster recovery (DR) refers to the tools, services, and planning that help protect an organization from a natural or manmade disaster. Disasters that cause unplanned downtime for your company can include everything from weather-related events such as fires, floods, and extreme snow to earthquakes, tornadoes, and hurricanes.
Your business could take a hit with an unexpected loss of power, hardware failure, software bug, corrupted data, admin error, or an act of cybercrime like hacking or ransomware. Or you might find yourself forced to close for a time due to a pandemic. Maintaining business continuity and recovering from disasters quickly and completely is crucial to keeping your business competitive. DR services are essential for preventing substantial losses.
dr planning
A typical organization depends on many different technologies to run its business. Disasters can affect any of these technologies, and a disruption to even a single service can have a major impact on your business. A comprehensive DR plan is essential to minimizing downtime and preventing data loss in the face of disaster.
Disaster recovery planning includes all the work done to assess your company’s readiness to withstand such a disruption or crisis, as well as developing a targeted strategy to protect against disasters.

Core Components of a Disaster Recovery Plan

DR planning can consist of

In today’s volatile global marketplace, these are vital.

Hybrid Cloud & Enterprise Recovery Infrastructure

Disaster recovery plans include provisions for the protection of IT and network data, as well as the steps needed to ensure business resumes as quickly as possible. Organizations often choose secure, off-site data center locations and/or the cloud to store data and data backups as part of a DR strategy.

Modern disaster recovery solutions often integrate with VMware vSphere, Microsoft Hyper-V, SAN/NAS storage platforms, and cloud infrastructure such as Microsoft Azure and AWS. These integrations help organizations support recovery across physical, virtual, and cloud workloads while improving scalability and operational resilience.

Quest can help you with essential business continuity consulting, evaluating your current DR setup, developing a detailed disaster recovery solution from scratch, and providing comprehensive DR testing and defined solutions.

We help organizations design scalable disaster recovery architectures that support on-premises, hybrid cloud, and multi-cloud environments. Our IT disaster recovery services integrate with existing backup platforms, virtualization environments, networking infrastructure, and compliance frameworks to improve resiliency while minimizing operational disruption.

business continuity
Business continuity describes your company’s ability to continue its essential operations during and after a crisis. This can include business impact analysis, equipment, mission-critical functions, creation of recovery strategies, plan development, and regular plan testing and updating.

Business Impact Analysis & Recovery Strategy

A strong business continuity plan (BCP) is essential for getting back to business after any disaster, be it a natural catastrophe, human error, or cybercriminal activity. It should direct your company’s response to the initial crisis; address provisions for safeguarding your data, network, and staff; and outline what steps must be taken to quickly resume business operations.

If you need assistance building a BCP, Quest can help.

We’ll determine the scope and breadth of your BCP and identify primary business areas and connected dependencies. Our expert Business Continuity team will analyze your business-critical functions and evaluate your current infrastructure and business procedures. We’ll work with you to calculate acceptable downtime and develop a strategic BCP that meets your company’s specific needs.

monitoring and alerting
Your BR plan covers the steps to resume business activity, or restore your business entirely, after a crisis. It focuses on preventative measures and the actions needed to resume business activities after the disaster.
In some BR planning, companies identify temporary work locations for staging business resumption until corporate headquarters and other offices or plants can reopen. Business Resumption Centers (BRC) allow you to resume operations quickly in a safe location. Many BRCs allow you to configure the space into the functionality you need, from private office space to command centers.
data center services

Data centers and co-location facilities can be used to get your data off the premises to a secondary site that houses IT equipment, stores data, and provides supplemental IT staffing expertise. Many organizations use data centers and co-location services as a cost-effective alternative to building and maintaining their own data centers.

With co-location, your company can house your servers and networking equipment in a third-party data center that offers customized cabinet and cage solutions, temperature control, and a highly redundant and resilient power supply. Co-location data centers can also provide contracted IT experts to monitor and troubleshoot issues.

Data centers and co-location facilities often house the backups of an organization’s critical data and can be used during and after a crisis to ensure business continuity and resumption. Some data centers and co-location facilities are designed as service delivery centers and high-availability business centers for use as a temporary workspace during and after a disaster.

Quest’s disaster recovery services support secure replication and recovery workflows across geographically distributed infrastructure environments. Organizations can leverage co-location, private cloud, or public cloud recovery targets depending on business continuity requirements, workload performance needs, and compliance obligations.

data center services

Quest offers flexible, customizable space for your data, equipment, and staff. Through our global network of leading-edge Service Delivery Centers (SDCs), Quest provides efficient, reliable, 24/7 power for your data and systems, as well as secure, temperature-controlled spaces in which they can reside.

Two of Quest’s California sites, our High Availability Business Center (HABC) and Business Resumption Center (BRC), can yield security and high availability when you need it most. Both sites are SSAE 18; SOC 1, 2, & 3 compliant and situated in one of the most seismically stable and secure areas, located well above the floodplain, clear of any mudslides or forest fires, and far enough inland from extreme weather.

The HABC and BRC’s open floor plans can be configured for private office space up to fully appointed command and control centers. The buildings are monitored 24/7 and feature robust infrastructure and network equipment. Your company can choose to use the HABC or BRC to establish a permanent onsite presence, as office space, or as a location for post-disaster business resumption activity.

Besides these California sites, Quest also has a network of co-location data centers across North America and beyond. Each of these is well-equipped to house your data and systems, and help you recover from disasters as well.

cloud backup recovery

Disaster Recovery as a Service (DRaaS) is a cost-effective alternative to building and maintaining off-site infrastructure for disaster recovery. The best DRaaS solutions allow you to achieve RTO/RPO of less than 15 minutes—regardless of the storage, applications, or operating systems you use—and will offer this for either VMware vSphere or Microsoft Hyper-V environments.

Cloud-Based Disaster Recovery Infrastructure

DRaaS provides fast, secure, cloud-based disaster recovery in times of disruption or disaster. Your data is kept safe and secure in the cloud using advanced, image-based VM replication and a virtual cloud host for disaster recovery with CPU, RAM, storage, and networking resource allocation.

Hybrid & Multi-Cloud DRaaS Architectures

Quest’s DRaaS disaster recovery as a service solutions support hybrid and multi-cloud recovery architectures with image-based replication, automated failover and failback orchestration, encrypted data transmission, and isolated recovery environments. Our disaster recovery solutions are designed to support VMware vSphere, Microsoft Hyper-V, and critical enterprise workloads running across physical, virtual, and cloud infrastructure.

Organizations can align recovery strategies to specific recovery time objectives (RTOs), recovery point objectives (RPOs), compliance requirements, and operational priorities while reducing the cost and complexity associated with maintaining secondary recovery infrastructure

“They went truly above and beyond. I was astonished at the resources made available to us — it was phenomenal. More importantly, we now regard DR as a core component of everything we do.”
– Assistant VP of IT Operations, Regional Bank

Quest’s workshops and assessments help you to understand the purpose of a disaster recovery plan, and provide you with the opportunity to work closely with our certified IT experts to outline concerns, review and assess current plans or create new plans, and get intelligent recommendations tailored to your organization’s needs.
These workshops and assessments can be conducted onsite at your location, virtually, or at Quest’s headquarters in Roseville, CA.
For some organizations, working with an expert in disaster recovery and business continuity provides a starting point in the planning process. For others, bringing in DR specialists helps identify technical and business process gaps and define stakeholders, recovery teams, and the processes and functionalities needed for operation.
Quest consultants also evaluate infrastructure dependencies, cloud recovery readiness, replication strategies, workload prioritization, and recovery orchestration processes to help organizations improve resilience across distributed enterprise environments.
DR workshops can include a test and review of your existing disaster recovery plan, meaning we can help with customized recommendations or the development of a new DR plan that meets your company’s current requirements. Disaster recovery specialists will help you define expectations from a data loss and recovery time perspective, establish acceptable downtime, and make recommendations that address compliance with regulatory agencies and industry standards.
Whether you are starting from scratch or looking for an expert opinion on your existing plan, DR specialists can help your company be dynamic, responsive, and recoverable after disaster strikes.
Working with a BC expert offers insights into your BCP, whether you are revisiting an existing plan or starting to build one from scratch. BC experts can help you determine the scope and breadth of your BCP and identify primary business areas and connected dependencies.
Consultants can work with your team to build a strategic BCP that meets your company’s specific needs:
Business continuity and disaster recovery planning may also include compliance alignment for regulated industries, including healthcare, financial services, and organizations with strict data retention, auditability, and availability requirements.
Early one morning, Joe Peyton, Assistant Vice President of IT Operations at California’s Redwood Credit Union (RCU), got a distressing phone call from his CIO. Disaster was about to strike: a wildfire was threatening RCU’s headquarters.
Peyton sprang into action and made critical decisions based on the Disaster Recovery and Business Resumption Plans that Quest helped put in place. As a result, the company’s site was saved.
Peyton’s firsthand experience with a disaster has since caused him to regard BC/DR as a core component of everything RCU does.

Disaster Recovery FAQs

What’s the difference between backup and disaster recovery solutions?

Backup solutions focus on storing copies of data for restoration, while disaster recovery solutions are designed to restore entire systems, applications, and business operations after an outage or disaster. Disaster recovery services typically include replication, failover automation, orchestration, recovery testing, and defined recovery time objectives.

Backups are only one piece. Without tested recovery steps, dependency mapping, and failover capability, backups may restore data but still leave systems unusable for hours or days.

Start with revenue-critical, customer-facing, security, and compliance systems. Then map the infrastructure and apps those rely on, so recovery happens in the right order—not just the easiest order.

Organizations should prioritize mission-critical systems, customer data, financial records, identity systems, databases, application configurations, and operational workloads. Effective disaster recovery planning also includes dependency mapping so interconnected systems can be restored in the proper order.

If you don’t have clear RTO/RPO targets for each critical system, haven’t tested full failover recently, or aren’t sure what depends on what, your DR readiness likely has gaps. A focused assessment can quickly show where recovery would break down.

The best disaster recovery method depends on your recovery time objectives, compliance requirements, infrastructure complexity, and operational risk tolerance. Many organizations choose DRaaS because it provides cloud-based replication, automated failover capabilities, scalable infrastructure, and reduced operational overhead compared to maintaining a secondary physical recovery site.

Hybrid IT environments typically benefit from disaster recovery solutions that combine on-premises infrastructure protection with cloud-based replication and recovery orchestration. A hybrid DRaaS model allows organizations to replicate workloads across VMware, Hyper-V, private cloud, and public cloud environments while maintaining flexibility, scalability, and faster recovery times.

Traditional DR often requires maintaining a secondary site. DRaaS replicates your environments to a secure cloud recovery platform, allowing faster failover with less infrastructure overhead and more predictable costs.

Disaster recovery metrics are measurements used to evaluate recovery readiness and performance. Common metrics include Recovery Time Objective (RTO), Recovery Point Objective (RPO), system availability, replication latency, recovery success rates, and testing frequency. These metrics help organizations measure whether recovery strategies align with business continuity requirements.

The biggest ones are not testing regularly, assuming backups equal recovery, leaving plans outdated after IT changes, and not assigning clear owners. In real incidents, process confusion causes as many failures as technology.

Choose providers who can meet your required RTO/RPO, support your current platforms (cloud, hybrid, VMware/Hyper-V, legacy), provide secure off-site options, and run real DR tests with measurable outcomes. Proven experience in your industry and compliance landscape matters a lot.

The best disaster recovery service providers align recovery capabilities with your operational complexity, compliance requirements, growth plans, and internal IT resources. Smaller organizations may prioritize fully managed disaster recovery services, while larger enterprises often require scalable hybrid cloud recovery, advanced orchestration, and integration with existing infrastructure and security platforms.

Quest’s disaster recovery services include support for compliance frameworks such as HIPAA, PCI-DSS, SOC 2, and FFIEC requirements. This may include encrypted replication, audit logging, recovery testing documentation, secure off-site storage, and retention policies designed to help organizations meet regulatory obligations.

Trusted disaster recovery services typically combine secure cloud infrastructure, rapid failover capabilities, automated replication, regular testing, compliance support, and proven expertise across hybrid and multi-cloud environments. Organizations should look for disaster recovery service providers with experience supporting enterprise workloads, regulated industries, and business continuity planning.

Disaster recovery consulting services align IT recovery with business priorities. They help define realistic downtime targets, identify hidden dependencies, build runbooks your team can follow under pressure, and create a testing program that keeps your plan reliable over time.

open quotation mark We recognized early on that we did not have the skill sets or tools to tackle a red-alert emergency. That’s why we formed our partnership with Quest. close quotation mark

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