Your privacy is important to us. Quest understands that when you visit our website and provide us with personal information, you trust that that we will act responsibly and keep your information secure and confidential. To better protect your privacy, we provide this statement to explain the way your information is collected and used.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- Children’s Information
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
You can visit Questsys.com without telling us who you are or revealing any personal information. While we do log IP addresses (the Internet address assigned to your computer by your Internet service provider) and track hits and visits to our pages, we do this only to analyze overall user trends; individual users remain anonymous. Tracking user sessions and page views helps us understand how visitors use our site, which areas are most popular, and how long visitors spend there.
Quest collects the following data, via contact forms, when submitted by you or other web visitors:
- Personal identification information (name, email address, phone number, and company name)
How do we collect your data?
You directly provide Quest with most of the data we collect. We collect data and process data when you:
- Have made an inquiry or complaint to us.
- Have made an information request to us.
- Wish to attend, or have attended, an event.
- Subscribe to our newsletter.
- Have applied for a job or secondment with us.
- Are representing your organization.
Quest may also receive your data indirectly from the following sources:
- Consumer websites
- Social media websites
How will we use your data?
We will not share your information with any third parties for the purposes of direct marketing. Quest uses email addresses and other personal information submitted through our website to reply to your requests for information about our products, services, and other general information.
We will need certain details such as your name, email address, phone number, and company name in order to respond to your inquiries and provide you with more information on those services. On occasion, we may also use your contact information to inform you of Quest’s services or upcoming events. We do not disclose information about individual visits to Questsys.com or other personal information that you may give us to any third parties without your permission.
How do we store your data?
Quest securely stores your data in hybrid on-premises and cloud storage.
Marketing
Quest will occasionally send email communications to interested parties to provide the latest news, alerts, events, and information about products and services of ours that we think you might like, as well as those of our partner companies.
You will find instructions on how to unsubscribe from these communications at the bottom of each email. You may also send an email to to unsubscribe immediately.
What are your data protection rights?
Quest would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Quest for copies of your personal data. We may charge you a nominal fee for this service.
The right to rectification – You have the right to request that Quest correct any information you believe is inaccurate. You also have the right to request that Quest complete any information you believe is incomplete.
The right to erasure – You have the right to request that Quest erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Quest restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Quest’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Quest transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at .
Children’s information
We do not provide services directly to children or proactively collect their personal information; however, we may be given information about children while providing services. The information in the relevant parts of this notice applies to children as well as adults.
This privacy notice has been approved for clarity by Plain Language Commission. A person with a reading age of at least 14 should be able to follow its main points.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For additional information, visit allaboutcookies.org.
How do we use cookies?
Quest uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies; however, our website uses:
- Functionality – Quest uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Quest uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. Quest sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the website allaboutcookies.org explains how to remove cookies from your browser; however, in a few cases, some of our website features may not function as a result browser setting changes.
Privacy policies of other websites
Quest’s Privacy Policy only addresses the use and disclosure of information collected via Questsys.com. We do not control and are not responsible for the privacy and data collection practices on other sites we hyperlink to, host, or manage for customers and third parties with which we contract.
Changes to our privacy policy
From time to time, we may notify you of updates to this privacy statement by placing a notice on our site. We encourage you to periodically check back and review our privacy guidelines so that you remain informed on how we collect and use information. We realize that you exercise caution when submitting your personal information via the Internet and we are committed to maintaining your privacy and protecting that information.
The privacy statement posted on this site was updated on or about April 25, 2019.
How to contact us
If you have any questions about Quest’s privacy policy or the data we hold, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Call us: 800-326-4220
Write to us:
P.O. Box 910
Roseville, CA
95678
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Quest has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at 0-303-123-1113.
Quest Privacy Policy for SMS Messaging
Effective Date: August 19, 2025
Introduction
At Quest, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which comply with the latest regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.
- Information We Collect
When you opt into receiving SMS messages from us, we collect the following information:- Phone Number: The mobile number provided during the opt-in process.
- Message Interaction Data: This includes information such as delivery status, response data, and message engagement rates.
- Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form acceptance of policy privacy, keyword, or verbal consent).
- How We Use Your Information
We use your information to:- Send text messages based on the preferences you indicated when opting in, such as, updates, notifications, and alerts.
- Ensure compliance with federal regulations, including the TCPA.
- Monitor and improve our SMS services by tracking engagement metrics.
Your information will only be used for the purpose specified at the time of opting in and will not be used to send unrelated messages.
- One-to-One Consent Requirement
In line with FCC regulations, your SMS opt-in applies to communications from Quest only. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon. - Message Frequency and Data Rates
The SMS message frequency may vary but will not be more than one message per day unless there is a notification event. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier’s terms for more details on messaging fees. - Opt-Out Instructions
You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in.
For help, you can reply with “SUPPORT” or contact us directly at or (916) 419-5605. - Data Sharing and Disclosure
We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery. In compliance with Do Not Call (DNC) Registry regulations (2025), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so. - Security of Your Information
We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse; however, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage. - Record-Keeping and Proof of Consent
As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed. - Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates. - Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:
Links:
- Terms and Conditions: https://questsys.com/privacy-policy
- Privacy Policy: https://questsys.com/privacy-policy
- National Do Not Call Registry: https://www.donotcall.gov
Key Compliance Elements:
- One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt into, not from multiple parties.
- Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms.
- Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations.
- Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.
This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.
SMS Terms and Conditions
Quest SMS Terms and Conditions
Effective Date: August 19, 2025
- Introduction
By opting into the SMS program provided by Quest, you agree to receive recurring text messages to the phone number you provided. These messages may include updates, notifications, and alerts. By participating, you agree to these Terms and Conditions, which comply with the Telephone Consumer Protection Act (TCPA) and the FCC’s 2025 guidelines. - Opt-In Consent
In accordance with the 2025 TCPA guidelines, your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from Quest only. Consent cannot be shared with other companies or third-party entities without your direct approval. - Message Frequency
The number of messages you receive may vary but will not be more than one message per day unless there is a notification event. Message and data rates may apply depending on your mobile carrier and plan. - Opt-Out Process
You can opt out of receiving SMS messages from Quest at any time by replying “STOP” to any text message you receive from us. Once you opt out, you will not receive any further messages unless you choose to opt back in.
For assistance, you can reply “SUPPORT” for further instructions or contact our support team directly at or (916) 419-5605.
