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Getting Your Customers to Call You First

Getting Your Customers to Call You First

Congratulations, you’ve made the decision to partner with a reliable cloud services provider to deliver the cloud to your customers. It does you little good to have found a cloud partner, if your customers call somebody else.

So how do you get your customers to understand that your reach and capabilities have broadened? When it comes to cloud services, how do you get your customers to think of you and to call you first

Adam Burke

When your customers want Cloud: Bring in the experts for free with a Quest Cloud Feasibility Assessment

With all the hype these days about Cloud computing , it can be easy to forget two very important facts:

Not all Clouds are created equal. Different types of Clouds — say, public versus private versus hybrid — have different capabilities and limitations. What’s more, some Cloud providers do a better job than others of building the best Cloud infrastructure and maintaining an ability to customize it to meet customer requirements.
Not all applications and data belong in a Cloud environment.

Adam Burke

Hybrid Cloud rising

Hybrid Cloud rising

In a recent post, I focused on market research about the use of Cloud computing , notably the eager and stunningly widespread embrace of SaaS and PaaS .

This time, I want to take a look at another key Cloud computing trend— the rise of hybrid Cloud computing. The North Bridge Venture Partners’ 2012 report reinforces this:

Tim Burke

Pay Attention to the Chain of Control

These days, you can buy Cloud services from just about anyone.

Some of these providers do it all themselves, from initial needs assessment through design, integration, customization, and implementation all the way to post-deployment support. Even if they provide capabilities via reselling products and services from others, they have deep technical knowledge of what they’ve provided and can stand by it.

So as a customer, your chain of control is unbroken — when you want help or information about your service, you’ll get what you need.

Tim Burke

Redefining Your Brand in a Cloudy World

Redefining Your Brand in a Cloudy World

No matter what current IT solution you are offering to customers, you are most likely evaluating how to adapt your current business model so you can thrive in the new age of cloud computing.

I recommend checking out this post , originally published on Channel Partners Peer-to-Peer blog , where Quest’s Director of Sales, Gary Schick contributes articles with the goal of stimulating discussion among partners about important issues impacting their business.

Adam Burke

Chalk up one for mobility

Chalk up one for mobility

A mobile workforce may sound great in principle , but I’ve heard plenty of concern from managers about how well an untethered workforce will really perform.

I haven’t seen anything in the way of a rigorous, real-world, before-and-after study that shows, one way or the other, whether mobility aids or detracts from workers’ productivity and effectiveness. Which means that for now anecdotal evidence will have to do.

Tim Burke

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