Quest Blog | Quest Technology Management

Quest Partner Playbook: for when your customer needs extra help

In the industry of business technology, your customer relationships are crucial to your success. But to “land and expand” often means integrating capabilities or solutions that your organization may not cater to.

So what do you do when you’ve won a customer project that stretches beyond your current comfort zone, and you’re not sure you’ll be able to deliver?

Head to the Quest Partner Playbook – your go-to resource for those moments when you don’t want to leave a customer hanging, but still need a game plan for options and next steps.

Adam Burke

What to Look for in a Technology Staffing Services Provider

Finding the technology skillsets you need when you need them is getting tougher all the time, as my last post attests. If you’re like many enterprises, you’re engaging more than one staffing service in hopes of ending staff deficits.

So here’s my advice about what to look for in a technology staffing services provider:

Tim Burke

Screening now: The great technology talent show

By some reports, hiring (and keeping) competent information technology talent has never been so difficult.

To an extent, technology talent struggles vary in degree according to industry subsector and location. Cybersecurity, for instance, faces particularly intense shortages of much-needed experts. Some expect one million cybersecurity job openings this year, and even demand for entry-level cybersecurity slots, like information security analysts, is projected to climb by 37% over the next six years.

Tim Burke

Where technology consulting services can help

In my last post, I advised that a technology consulting services provider should offer a range of capabilities that encompasses integrated managed services , cloud services , and assessments as well as an extensive professional services portfolio emphasizing technology customization and solid technical staffing .

Such technology consulting depth means your provider can help you in many ways, including:

Tim Burke

Meet Do-it-Yourself Dave… He does it all!

When it comes to technology, you and I both know that it’s best to let the experts take the lead. Your customers, well-intentioned though they may be, may disagree—and not to their benefit. Do you have a “Do-it-Yourself” client?.

With thousands of different brands that are not always compatible, millions of different configurations, and innumerable ways a network can be compromised, your customers’ technology should not be a DIY job.

Adam Burke

Are you lingering too long in your IT legacy?

For a long time, the most effective way for an organization to benefit from the power of IT required committing to a single vendor’s technology ecosystem.

You bought or leased the designated hardware on which you ran the designated software and, perhaps, a compatible service or two. But when you inevitably bumped into the limits of your chosen technology ecosystem, you faced a stark choice:

Either give up on that capability you were hoping to implement in the manner that would serve your business best — or alter the way your business operated in order to “sort of” get at least some of what you needed from the technology ecosystem in which you’d already invested plenty.

Typically, technology customization stayed out of reach and businesses were cornered into the second option, forced to adapt to the technology tools available rather than the other way around. Certainly, the ecosystem vendors didn’t mind, as customer lock-in proved extremely profitable.

Tim Burke