Quest Blog | Quest Technology Management

Choosing a business resilience service provider

In my last post, I described key capabilities needed to achieve the IT resilience that’s become so critical to sustaining business resilience in an always-on world.

Getting those capabilities to work for your business takes more than a pro–vider with appropriate IT service/product offerings. You’ll also need a provider with considerable depth of business experience and understanding as well as a vendor–neutral willingness to customize and integrate available technologies.

It’s this combination of technology, business, and integration acumen that puts IT resilience – and business resilience – within your reach.

Tim Burke

IT resilience and business recovery: 6 capabilities and how to deliver them

In today’s complex, always-on business world, your customers’ business resilience depends on achieving and sustaining IT resilience. This means ensuring continuous availability of all business processes, workflows, technologies, and policies regardless of where your customers’ IT environments reside, what’s in them, or how they change over time.

Adam Burke

Of IT resilience and business recovery: From days to hours to minutes to seconds with 6 capabilities

As I’ve noted, IT resilience requires designing for the continuous availability of all business processes, workflows, technologies, and policies needed for always-on operations.

To do this, you need outwardly-focused, cloud-conscious backup and business recovery solutions able to provide continuous data protection and end-to-end recovery automation regardless of what’s in your IT environment or how/where it changes.

Tim Burke

When downtime strikes

Lurking behind many downtime incidents are mundane causes – a failed UPS, human error, a malfunctioning component.

But increasingly, your clients will discover downtime causes stemming from a class of culprits best characterized as IT complexity.

Adam Burke

Consider This about Unified Communications

Bringing integration and efficiency to your organization’s communications technologies? I recommend you keep these matters front-of-mind:

Your budget, your legacy. Older communications installations may not do well in Unified Communications (UC) architectures — so do you attempt to bring along what you already have or replace it?

This decision impacts your network. If you haven’t been keeping up with users’ demands for connectivity, a successful UC deployment may require more capacity than you currently possess.

Tim Burke

Uh oh, downtime!

The impacts of downtime on a business can be devastating, as this cringe–inducing chart reveals:

Downtime impacts
Source: 3 Steps to IT Resilience, Forrester

Tim Burke