Blog Archive | Quest Technology Management

Quest’s Global Network of Service Delivery Centers are Ready Right Now to Meet Your Clients’ Needs

When it comes to choosing a partner to help you meet changing client demands, you face some tough decisions. As I see it, you need three things to make a successful partnership:

A partner who’s willing to share — i.e., when you make a sale, you get a piece of the proceeds, including a portion of ongoing revenue from Cloud service subscriptions.
A partner with the right offerings — i.e., a solid bench of Cloud and other technology solutions that truly address your clients’ requirements.
A partner who fields sufficient resources to reliably deliver what you’ve promised your clients — i.e., not merely strong technical experience/expertise but also a network of leading edge data centers specifically designed with the virtualization, automated management, and security capabilities.

Adam Burke

When was the last time you reviewed your DR plan?

Last year, disasters in the United States caused more than $60 billion in damage . And the future promises plenty more of the same, says a recent report from Swiss reinsurer Munich Re — especially in North America, where weather-related loss events have quintupled in the last 30 years.

Now add in concerns about inadequate backup of the data on employees’ smartphones and tablets, wayward virtual machines, cyberattacks and other security incidents …

The challenge: Protect your essential business resources
It all makes now a good time to take another look at your company’s business continuity/disaster recovery plan, which ought to be reviewed and updated at least annually to keep your risk assessment current.

Tim Burke

Cloud Computing best practice: Understand available Cloud capabilities

I’ve posted before about Cloud computing best practices , and I’m doing it again now (and for the next several posts) for a couple of reasons:

Cloud computing continues to (quickly) evolve, and while some Cloud best practices stay more or less constant, others must be adapted to keep pace,
Cloud success depends on adhering to best practices — so there’s no such thing as talking too much about them or the order in which they should be applied.

Tim Burke

Best Practices for Adding Managed IT Services (Even if You’re Not an IT Guy)

If you are an “IT guy” offering managed services may be a no-brainer, but that doesn’t necessarily mean you’ve done it or are doing it successfully. If you aren’t an IT guy, but a telecom reseller or agent, and you see the opportunity, but are concerned about your lack of IT expertise. Either way, building a new line of business can be intimidating — not to mention capital- and time-intensive — without reasonable assurances of success

Adam Burke

It’s Easy to Avoid Data Room Disaster

I heard a story recently about the theft of servers from a data room.

The company had locks on all outside doors, but had neglected to install a lock on the server room door.

The thieves would probably have broken that lock, too. Yet the story reminds me how often data rooms get overlooked. The chief reason? Budget … more specifically, lack of budget.

Tim Burke

Why IT environments managed by service providers are more secure

For a while now, those of us who provide Cloud services have been saying that a properly run Cloud environment is inherently more secure than traditional on-premise IT environments.

Now a recent study from Alert Logic backs up that claim. The study compared security in traditional on-premise and service-provider-managed environments of 1,500 organizations with active investment in IT security.

Tim Burke