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A closer look at application support services — part 1 of 2

A closer look at application support services — part 1 of 2

Given all the costs associated with custom application development , it’s too easy to overlook application support and maintenance expenses — but if you do, you’ll blow your ROI.

That’s why it makes sense to engage an application development services provider with app support capabilities that are both comprehensive and flexible. These capabilities — from database and application maintenance through the entire life-cycle of updates and enhancements — need to be customizable.

Tim Burke

The 7 payoffs of solution-oriented technology selling

The 7 payoffs of solution-oriented technology selling

Upending a business model that you’ve lived by for years is very tough. It can be hard to believe that just a short distance from where you’re standing there’s a more stable, more lucrative approach to selling technology.

So I offer a list of reasons for shifting to a solutions model. This is only a part of the journey — but understanding these payoffs is a crucial and necessary first step.

Adam Burke

4 key application development service provider capabilities

4 key application development service provider capabilities

When it comes to developing applications , finding an application development service provider who has mastered the development lifecycle is, of course, critical. But it’s not the whole story.

You also need a provider who has these four capabilities:

Tim Burke

Better ways to meet application development challenges

Better ways to meet application development challenges

  Application development projects can be difficult to manage while ensuring milestones and retaining hard-won ROI .
But it doesn’t have to be that way. An experienced, competent application development service provider can handle the details with a flexible development strategy that begins with discovery, carries you through concept/design, development and testing/quality assurance, and completes the effort with production/launch and maintenance/support.

Tim Burke

Cloud Computing best practice #1: Before all else, strategy, strategy, strategy

Cloud Computing best practice #1: Before all else, strategy, strategy, strategy

The odds are overwhelming that your business will end up engaged in Cloud Computing (if it hasn’t already). Whether you’re stepping toward Cloud services for the first time, expanding your use, or revisiting what you want to achieve with Cloud services, the very first thing you should do is to develop a Cloud strategy.

Tim Burke

Cloud Computing best practice #2: Negotiate your Cloud SLA

Cloud Computing best practice #2: Negotiate your Cloud SLA

The right Cloud service-level agreement (SLA) will enable you to bundle all your Cloud services into a single monthly OpEx payment that will …

Shift significant amounts of your IT costs from your capital budget into your operating budget,
Relieve you of constant IT asset upgrade and maintenance costs, and
Make it easier to manage your services and ensure that you’ve established — and continue to achieve — appropriate service levels

Tim Burke

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