The right Cloud service-level agreement (SLA) will enable you to bundle all your Cloud services into a single monthly OpEx payment that will …
- Shift significant amounts of your IT costs from your capital budget into your operating budget,
- Relieve you of constant IT asset upgrade and maintenance costs, and
- Make it easier to manage your services and ensure that you’ve established — and continue to achieve — appropriate service levels
You may be tempted to simply sign off on the SLA that many Cloud service providers shove in front of you — because often those providers’ SLAs are proffered on a take-it-or-leave-it basis. Tempted though you may be, read the fine print, asking all the way:
- Am I getting the security I need?
- Will I see the performance I need?
- Am I going to end up paying for resources I’ll probably never use?
- How many of these Cloud SLAs am I juggling — and what kind of service gaps are they leaving me to cope with?
The right Cloud services provider will not only customize its Cloud services to fit your IT needs — they’ll also customize your SLA. That means various services SLAs can be bundled to eliminate gaps and save you from paying for what you’ll never use.
Next time: Cloud Computing best practice #1.
Related Cloud Solution Posts:
Cloud Feasibility Assessment
Paying Attention To Cloud Security