Just as your clients’ IT infrastructures have become more complex, as have the problems these infrastructures now address, likewise the technical support needed by your clients’ users has also become more complex.
In fact, for a while now IT infrastructures have been moving beyond complicated to address wicked problems that, in turn, trigger new problems and conflicts between people, processes, and technologies.
If life — or your IT infrastructure and the people who use it — were perfect, you’d never need to worry about technical support.
Of course, life and IT infrastructures are far from perfect. But life goes on, and you have to make sure your infrastructure does, too.
Let’s face it: cybersecurity incident response needs all the help it can get.
One study found that 44% of those queried suffered at least twice at the hands of the same attacker, and 77% of those sufferers noted that the attacker had returned with the same or similar tactics, techniques, and procedures.
Tempting as it might be to forget all about the cyberattack nightmare you’ve just survived — don’t.
Not only are there several post-incident tasks you’ll need to be conscientious about, there is a great deal you and your employees can learn from the experience so that you don’t have to endure anything like it again.
How many ways can your clients’ businesses be cyberattacked?
The numbers are almost beyond imagining:
Cybersecurity experts have a saying, which I’ll paraphrase: There are two types of organizations — those that have been hacked and those that will be hacked.
Once you’re facing a cybersecurity incident, it’s too late to start considering what you require for a successful response.
