A service level agreement (SLA) is a binding legal document that can help your organization if it’s done right and harm your organization if it’s done wrong. Trust me, it’s worth your time to pay close attention to what your SLAs contain.
It’s true: information technology service level agreements (SLAs) are boring to read and may make your eyes cross as you try to drill into their miniscule details. They are also a crucial part of the contracts you have with your technology service providers.
As your IT infrastructure becomes increasingly complex, the help desk team you need to ensure your employees get timely, efficient technical support grows more critical — and tougher than ever to maintain as an in-house effort.
You’re not alone. Many enterprises now turn to third-party help desk providers.
Four help desk service provider payoffs
With the right help desk services provider, you’ll reduce both your IT operations costs and your hassle quotient. Here’s why
If life — or your IT infrastructure and the people who use it — were perfect, you’d never need to worry about technical support.
Of course, life and IT infrastructures are far from perfect. But life goes on, and you have to make sure your infrastructure does, too.
Let’s face it: cybersecurity incident response needs all the help it can get.
One study found that 44% of those queried suffered at least twice at the hands of the same attacker, and 77% of those sufferers noted that the attacker had returned with the same or similar tactics, techniques, and procedures.
Tempting as it might be to forget all about the cyberattack nightmare you’ve just survived — don’t.
Not only are there several post-incident tasks you’ll need to be conscientious about, there is a great deal you and your employees can learn from the experience so that you don’t have to endure anything like it again.
