As ransomware goes, WannaCry spread spectacularly far and fast, aiming at enterprises more than consumers – but with meager effect on many, thanks to data backups.
Kudos for all those IT people who take their data backup duties seriously!
The software-defined, self-optimizing network architecture that ’s so essential to your clients ’ ability to stay in business demands intelligence across the entire network – not just your clients ’ network core but their network edge, too.
Do your clients pay attention to customer experience? If not, they certainly should.
Several studies point to how poor customer experiences in multi-channel, mobile, and self-service interactions negatively impact buying decisions. And no wonder – by 2020, 85% of a typical customer’s interaction with an enterprise will not involve a human being .
If your clients’ organizations are typical, they’re now using multiple cloud services – an average of five if they’re small or mid-sized, 18 if they’re large .
But while today’s hyperscale public cloud environments can often provide important capabilities far more effectively than in-house IT infrastructure, your clients may not quite realize that the data and applications they place in those clouds are theirs – not the cloud providers’.
As I mentioned in my last post, organizations increasingly use multiple cloud services and hybrid clouds .
Boosting cloud security with infrastructure and standards
Cloud services providers are also deploying new cloud technologies like automation, microservices, containers, and so on, that boost cloud performance and make public cloud services as secure, or even more secure, than traditional on-premises environments .
On average, the typical cloud user leverages six clouds . It’s no surprise, then, that 80% of enterprise IT organizations will commit to hybrid clouds this year .
Chicken or egg?
Which comes first – customers embracing new technologies or new technologies created in hopes of attracting new customers? Either way, your customers face three inescapable trends:
