As I noted in my last post, the success of most enterprises increasingly depends on the ability to deliver a positive customer experience online – an experience that relies on reliable, high-performing digital network architectures with several key capabilities:
How many times lately have you been reminded that customer experience is “king”?
Studies on this topic abound, with several pointing to the importance of customers’ multi-channel and mobile experiences. Delivering effective self-service capabilities matters a lot, too, since by 2020 only 15% of a typical customer’s interaction with an enterprise will involve a human being .
Choosing the right managed/hosted services provider for your organization can be tough because what such providers offer – and how they deliver – can vary greatly.
If your organization is like most others, it’s using plenty of cloud services – an average of five if yours is a small or mid–size operation, 18 if it’s large .
After all, maintaining in-house IT infrastructure drains valuable time, effort, and management bandwidth for the sake of capabilities that today’s hyperscale public cloud environments can provide far more effectively.
If you’ve concluded that the public cloud services you use are as secure, or even more secure, than your traditional on-premises environment, you’re in good company – nearly two-thirds of IT leaders surveyed last year agree with you .
Why cloud security tops on-premises security
As they bring in yet another cloud service (and mention it only after the fact, if at all), most of the managers of your lines of business probably don’t think much about cybersecurity – but cloud services providers certainly do. Their reputations depend on it, which is why they’re investing in a two-pronged approach to cloud security:
That moment when something happens and you realize it’s time to make changes in your IT environment is unique for each enterprise. But all such moments have something in common, too: you and your IT people soon find yourselves conducting what amounts to an assessment of how effectively your IT environment serves the business. And while self-assessment can be valuable, it also has limitations that can be overcome with the help of a third party who has the expertise to
