In my last post, I reviewed why you need technical expertise available on-call 24 x 7 x 365. Now I offer three steps that will take you to the technical expertise you need to keep your IT environment humming so you can focus on your business.
Those inevitable evolutions in technology that your business must embrace to stay competitive tend to involve integrations of old and new systems, software, functions, and processes.
These integrations often turn out to be arcane and complex, which means you require long-term as well as short-term technical expertise that your staff can access anytime — technical expertise from people familiar with your IT setup and who are, essentially, on call.
In my last post, I described the challenges of providing support for the sort of complex hybrid IT infrastructures that have become critical for business success.
Effective support for these IT infrastructures requires both human expertise and sophisticated automated tools that can be beyond your reach.
Enterprise IT infrastructures have changed dramatically in the last few years, thanks to the technical prowess and cost-efficiencies of internet communications, virtualization, and, of course, cloud computing.
In my last post, I described six cybersecurity threats that have sparked concern of late:
These days, the consequences of inadequate cybersecurity have profound impacts on companies’ reputations, bottom lines, and leadership jobs. Equifax’s 2017 breach, for instance, cost $439 million , tanked its share price by 27% , and forced its CISO, CIO , and CEO to resign.
