MANAGED AND CLOUD

Unified Communications Services and Solutions

Virtual communication solutions and management

Cloud-based communication services are essential as the world learns to collaborate and communicate virtually.

According to Global Market Insights, "Unified Communications and Collaboration (UCC) Market size exceeded USD 30 billion in 2019 and is estimated to grow at a compound annual growth rate (CAGR) of around 8% between 2020 and 2026.*”

Smartphone and texting use in the workplace is increasing and telecom companies are updating network infrastructure and making large investments. Experts expect this to drive the market's growth.

Business today is all about flexibility, collaboration, and the demand for robust, secure, and compliant virtual communications systems. Your company must be able to turn on a dime, ramp up innovation, or scale back to adapt in the global marketplace.

Remote working may be the future for your employees and customers, highlighting the importance of an enabled mobile workforce. You need to be sure your team and customers can stay connected wherever they are and that your business is compliant.

Are you confident your environment, and the cloud services your company relies on, are ready for this?

If not, you need to contact Quest.

Quest’s virtual UC solutions and management can help you navigate and maintain complex communication networks and ensure everyone stays connected from anywhere and any device.

Quest’s experienced technical consultants and analysts are an extension of your team. They will begin by reviewing your existing network and assessing your environment. Your Quest team will evaluate your organization’s business communications needs and the level of cloud solutions you’re utilizing.

Quest will then develop and help deploy a multimedia collaboration plan for your company that brings together various products (software, hardware, services) to provide seamless, comprehensive cloud communication solutions. Quest can also monitor your communication architecture/environment and provide maintenance as needed to ensure both call quality and communication security.

Quest can review your company’s current communications, assess your carrier services lines and internet service, and provide your organization with customized recommendations.

Voice and Data Circuits

Quest’s options for voice and data circuits offer access to all major carriers. Quest’s experienced technical consultants will do all the vendor vetting and groundwork interviews for you. You receive the overall best offer from our global partner network based on your company’s needs.

Voice over Internet Protocol (VoIP)

Quest has extensive experience installing and supporting VoIP installations. With Quest’s VoIP Services, expert technicians will guide you through common pitfalls. This ensures faster implementation, lower costs, and fewer problems.

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Quest's UCaaS and CCaaS: The future of work

Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are transforming business communications, especially as remote work grows. UCaaS streamlines messaging, voice, telephony, and meetings into a flexible, pay-as-you-use model, shifting costs from CapEx to OpEx while enabling communication from anywhere. CCaaS extends these benefits to contact centers, enhancing mobility and functionality while complementing existing systems, offering increased flexibility and ease of use for businesses worldwide. Discover how UCaaS and CCaaS can revolutionize your business communications.

E911 for VoIP and UC Systems

Enhanced 911 (E911) legislation, including Kari’s Law and RAY BAUM’S Act is vital. It ensures anyone, anywhere can reach emergency services. Those calls will provide critical location data.

The E911 legislation went into effect in early 2020 and the requirements include:

Direct access to 911 without dialing 9 or other codes to get a dial tone
Routing to 911 PSAP (public safety answer point) with no interception
Notification to on-site security or reception desk personnel detailing who dialed 911
Detailed caller location data automatically provided to 911 dispatchers

Office workers, remote workers, and hotel guests are at risk if they use an IP phone to call 911. Emergency responders won’t know the exact area where the call originates. With E911 solutions, you can create detailed location records for every phone in your organization. When you call 911, responders know exactly where you are.

Penalties for Non-Compliance

Businesses may face potentially devastating civil liabilities should a tragedy occur. If businesses fail to comply with the law they risk fines and may be subject to additional penalties for each day they remain non-compliant.

Maintaining compliance with these regulatory changes means assessing your existing communication systems. This will determine if updates are necessary to support these life-saving enhancements for your employees, guests, and visitors.

Quest’s UCCS Service Portfolio

Quest offers a comprehensive portfolio of virtual Unified Communications Solutions designed to streamline and enhance modern business communications. Our services include but are not limited to Unified Communications Solutions, including UCaaS, CCaaS, VoIP, SIP trunking, mobile broadband, team collaboration, and omni-channel contact centers. With features like E911 compliance, global Plain Old Telephone Service (POTS) aggregation, and seamless application integration, our scalable services meet the evolving communication needs of businesses worldwide.

Quest helps you get and stay connected securely.

Do you need to evaluate your existing cloud-based communications solutions or bring in a higher level of calling functionality via the cloud and internet protocol? Quest can help as a Unified Communications as a Service provider. Quest’s extensive experience developing and implementing cloud-based virtual communications network installations works in your favor.

Quest’s unbiased, professional consultants and analysts will work closely with your team. They will identify the cloud-based communications solutions that meet your company’s specific needs. Our experts will develop an effective plan for deployment. They can manage installation and even monitor and manage your virtual communications network solutions.

Ensure your communications networks meet the needs of your company, workforce, and customer base.

*Global Market Insights

We recognized early on that we did not have the skill sets or tools to tackle a red-alert emergency. That’s why we formed our partnership with Quest.