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IT Assessments: Get Insights from Experts

That moment when something happens and you realize it’s time to make changes in your IT environment is unique for each enterprise.

But all such moments have something in common, too: you and your IT people soon find yourselves conducting what amounts to an assessment of how effectively your IT environment serves the business.

And while self-assessment can be valuable, it also has limitations that can be overcome with the help of a third party who has the expertise to ask questions and elicit information, perspective, and insights that often escape those too close to a situation.

An assessment managed by an experienced technology partner can help you understand your technology options, firm up project plans and processes, determine who’s responsible for project components (including the often-neglected, like maintenance), show you where your technology skillsets are strong and weak, and anticipate future needs — anything from reviewing what you have to developing an RFP.

So do you need an IT assessment?

The answer is yes if you’ve never done one, if you’re unsure about where your IT infrastructure is heading (e.g., if a major vendor undertakes significant changes to a primary technology), or if you haven’t done an assessment within the last 18-24 months.

Remember: a good IT assessment partner never tries to sell you. They act as a facilitator, helping you gain the knowledge and insights you need to get your enterprise where you want it to go.

Meet the Author
Tim Burke is the President and CEO of Quest. He has been at the helm for over 30 years.
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