How many times lately have you been reminded that customer experience is “king”?
Studies on this topic abound, with several pointing to the importance of customers’ multi-channel and mobile experiences. Delivering effective self-service capabilities matters a lot, too, since by 2020 only 15% of a typical customer’s interaction with an enterprise will involve a human being .
Choosing the right managed/hosted services provider for your organization can be tough because what such providers offer – and how they deliver – can vary greatly.
If your clients’ organizations are typical, they’re now using multiple cloud services – an average of five if they’re small or mid-sized, 18 if they’re large .
But while today’s hyperscale public cloud environments can often provide important capabilities far more effectively than in-house IT infrastructure, your clients may not quite realize that the data and applications they place in those clouds are theirs – not the cloud providers’.
If your organization is like most others, it’s using plenty of cloud services – an average of five if yours is a small or mid–size operation, 18 if it’s large .
After all, maintaining in-house IT infrastructure drains valuable time, effort, and management bandwidth for the sake of capabilities that today’s hyperscale public cloud environments can provide far more effectively.
As I mentioned in my last post, organizations increasingly use multiple cloud services and hybrid clouds .
Boosting cloud security with infrastructure and standards
Cloud services providers are also deploying new cloud technologies like automation, microservices, containers, and so on, that boost cloud performance and make public cloud services as secure, or even more secure, than traditional on-premises environments .
If you’ve concluded that the public cloud services you use are as secure, or even more secure, than your traditional on-premises environment, you’re in good company – nearly two-thirds of IT leaders surveyed last year agree with you .
Why cloud security tops on-premises security
As they bring in yet another cloud service (and mention it only after the fact, if at all), most of the managers of your lines of business probably don’t think much about cybersecurity – but cloud services providers certainly do. Their reputations depend on it, which is why they’re investing in a two-pronged approach to cloud security:
