Like it or not, as your clients deploy cloud services, they also have to contend with service level agreements (SLAs) – those pesky but essential documents that lay out the particulars of the IT capability they’re buying.
Just as your clients’ IT infrastructures have become more complex, as have the problems these infrastructures now address, likewise the technical support needed by your clients’ users has also become more complex.
In fact, for a while now IT infrastructures have been moving beyond complicated to address wicked problems that, in turn, trigger new problems and conflicts between people, processes, and technologies.
How many ways can your clients’ businesses be cyberattacked?
The numbers are almost beyond imagining:
For even the smallest organizations, staying competitive requires digital transformations that require at least the modernization and often the replacement of legacy technologies.
To meet today’s ever-expanding range of digital needs, cloud capabilities are available in many flavors as enterprises move into a cloud-first mode that includes working with two or more cloud providers — something that 81% of public cloud users say they’re already doing.
If you’re boosting your IT staffing this year, you’re not alone: more than one in five small companies and nearly 40% of large companies are increasing IT staff in 2019.