2017 hit cities across our country with some of the most extreme – and expensive – natural disasters ever seen. There were at least 15 weather events this year costing at least a billion dollars each. Yes, we said Billion with a B.
How many cloud services does your business use?
Yes, you can negotiate the customized service level agreement you need to ensure solid IT services performance and availability – even for your hyperscale public cloud services.
Developing the SMART SLA your business needs – a service level agreement that’s specific, measurable, achievable, relevant, and timely – begins with these 6 best practices:
Anyone who’s signed up for even a simple cloud service has encountered (and, I hope, actually read) the accompanying service level agreement (SLA), which delineates precisely what services you’re getting and the metrics by which the levels of those services are measured.
Given the mission-critical nature of your organization’s IT operations, it’s essential that you attract and retain the right IT human resources. To acquire the IT talent you need, I suggest these 4 best practices:
Offloading your IT functions to a cloud service can be an immense relief.
The day-to-day operational hassles belong to someone else. Dashboards and web portals make it much easier to track network and application performance, even if you’re lounging by a pool somewhere. When you need to scale up or down, there’s an app for that. The security of your data is in the hands of well-trained experts using sophisticated tools. Time for another mojito.
