The intangibility of cloud storage makes it easy to leave the proverbial front door unlocked. This is exactly what happened when a developer at Uber inadvertently included the startup’s Amazon Web Services login credentials in code shared to the open source site GitHub – exposing the private data of 50 million of the platform’s customers.
2017 hit cities across our country with some of the most extreme – and expensive – natural disasters ever seen. There were at least 15 weather events this year costing at least a billion dollars each. Yes, we said Billion with a B.
How many cloud services does your business use?
Yes, you can negotiate the customized service level agreement you need to ensure solid IT services performance and availability – even for your hyperscale public cloud services.
Developing the SMART SLA your business needs – a service level agreement that’s specific, measurable, achievable, relevant, and timely – begins with these 6 best practices:
Anyone who’s signed up for even a simple cloud service has encountered (and, I hope, actually read) the accompanying service level agreement (SLA), which delineates precisely what services you’re getting and the metrics by which the levels of those services are measured.
Given the mission-critical nature of your organization’s IT operations, it’s essential that you attract and retain the right IT human resources. To acquire the IT talent you need, I suggest these 4 best practices:
