What to Do During a Cyber Attack


When you’re at the crossroads of dealing with a cyberattack, having an immediate and well-structured response can make the difference between a business hiccup and a costly disaster.

If your business is under attack, Quest Technology Management is here to help. Our team of cyber experts can assist you right now.

You can reach our 24/7 Incident Response team by calling our hotline: 800-443-5605 or reach our team via email: .

Need help mitigating an attack?

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During a Cyberattack: The Immediate Response

Understanding the necessary steps to take during a cyberattack can be the critical difference between minor disruption and catastrophic loss. When faced with such challenges, a company's immediate response can significantly mitigate damages, protect sensitive information, and preserve its reputation. After you have activated a response team to help with the incident, here are some other ways in which to act swiftly and strategically during a cyber incident.  

How to Handle a Cyberattack While It’s Happening

  1. Activate Your Response Team: Upon detecting any unusual activity or security breach, the very first action should be to mobilize your response team. Comprising experts in IT, cybersecurity, public relations, and possibly legal advisors, this team is your first line of defense against the cyber threats. Their primary responsibility is to assess, control, and communicate about the cyber incident in real-time.
  2. Isolate the Affected Systems: Each minute during a cyberattack is crucial. Ensuring that the compromised systems are quickly isolated can prevent the spread of malware, ransomware, or any malicious entity further into your network. This is especially vital if the breach is still ongoing, as halting its progress can limit data loss and system damage. It also prevents any potential extraction of sensitive information from the system.
  3. Documentation is Key: While the chaos of dealing with a cyberattack unfolds, it's easy to overlook the importance of documentation. However, recording every detail of the incident – from the time it was first noticed, the nature of the anomaly, any displayed messages by the attackers, to the steps taken during the incident response – is of paramount importance. Not only does this provide a clear timeline of events for post-incident analysis, but it also serves as a legal record if there's a need for law enforcement involvement or potential lawsuits.
  4. Engage in Real-time Communication: As the cyber incident unfolds, clear and concise communication becomes paramount. Inform key stakeholders, including upper management and essential departments, about the ongoing situation. This ensures everyone is on the same page and can act in a coordinated manner. If employees are aware of the situation, they can also take necessary precautions on their end, like not accessing compromised systems.
  5. Backup Data Immediately: If possible, and if it doesn't exacerbate the situation, start backing up critical data immediately. While it's essential to have regular backups as part of your cybersecurity protocol, an additional backup during a cyberattack can capture the most recent data before the attack.
  6. Contact Law Enforcement and External Experts: Depending on the severity and nature of the attack, consider reaching out to law enforcement agencies. Cybercrimes, especially those that involve ransom demands or the theft of sensitive information, can have broader implications. Moreover, external cybersecurity firms can offer specialized expertise in dealing with specific types of attacks and can assist in neutralizing advanced threats.
  7. Secure Alternate Communication Channels: In cases where communication tools such as corporate emails or internal messaging systems are compromised, having alternative communication channels ready is essential. Whether it's encrypted messaging apps or direct phone calls, these channels ensure continuous communication even amidst the crisis.
  8. Monitor and Analyze: Utilize all available network monitoring tools to observe the cyber incident in real-time. This allows the response team to identify the origin of the attack, its nature, and potentially find ways to counteract it.
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After a Cyberattack: The Road to Recovery

After a cyberattack, it is crucial to respond swiftly and effectively to mitigate damage and prevent future incidents. Once the immediate danger has passed, a structured approach is essential. Key steps include conducting a thorough post-incident analysis to identify the extent of the breach, assessing potential vulnerabilities, implementing necessary security patches, restoring compromised data from backups, and strengthening cybersecurity measures to fortify against future threats. Additionally, communicating with relevant stakeholders, including customers and regulatory authorities, is paramount to maintain trust and compliance. By adhering to these post-cyberattack protocols, organizations can enhance their resilience and readiness in the face of evolving cyber threats.
  1. Assess the Damage: Understanding the scale of a security incident is crucial. From data breaches involving customer details to a system-wide compromise, a thorough assessment sets the stage for recovery.
  2. Business Continuity and Disaster Recovery: Your business continuity plans, and disaster recovery plan are your best friends. These strategies will help maintain or quickly restore operations, ensuring minimal disruption.
  3. Forensic Analysis and Data Security: Engage cyber security professionals to perform a forensic analysis of the breach. This is a pivotal step in strengthening data security and understanding the cyber incident's intricacies.
  4. Communicate and Report: After a cyberattack, transparency is key. Depending on the nature and extent of the breach, you may need to notify affected parties and potentially make a public disclosure.
  5. Plan and Prepare: Small businesses, often believing they’re not targets, sometimes downplay the importance of cybersecurity. However, the cost of a data breach, both financial and reputational, can be devastating. Always be proactive rather than reactive. Prepare by updating systems, conducting training, and routinely reviewing security protocols.
  6. Legal and Compliance Review: Data breaches can come with legal ramifications. Ensure you understand your obligations, especially when customer data or sensitive information is involved.
  7. Stay Updated on Cyber Threats: The world of cyber threats is ever evolving. Stay informed about the latest risks and trends to keep your guard up.

Protecting Your Business

The digital age brings immense benefits, but with it come pronounced cyber risks. By understanding the steps needed during and after a cyberattack, you’re not just protecting data or systems, but the very essence of your business. Remember, the aftermath of a cyber breach isn't just about system restoration. It's a holistic process encompassing legal, operational, and public relations facets. Regardless of the size of your businesses, the ripples of a cyber incident can be far-reaching. It’s always better to be proactive than reactive. Contact us for a comprehensive plan to keep your business safe from future cyber attacks.