Technical On-Call Support (TOCS)
Access to the technical support you need, when you need it.
Quest’s agile and responsive Technical On-Call Support (TOCS) gives your company a competitive advantage.
With TOCS, you have a lifeline of agile and flexible on-call technical support 24/7. Our responsive technical support will free up your internal resources to focus on building and running your business.
Quest onboards your organization at no charge with the same thorough care and attention it provides its Managed Services clients. So your Managed IT services team has a holistic understanding of your environment before you ever place your first billable tech support call.
Quest's on-call IT support can handle situations such as:
Files that have been locked by a ransomware virus
Your staff needs access to internet resources outside of the local network
Some of your users can’t get a wireless connection in the office
One of your departments cannot connect to the internet
Someone on your team lacks access to email or IP phone service
You need Windows updates for certain laptops
Your team is struggling to configure a firewall around new circuits
Quest’s certified TOCS technicians save you valuable time, money, and resources and offer not only ease of escalation but instant access to the Quest TOCS expert toolbox.
How does it work?
The moment you need Quest’s on-call IT services, our expert TOCS technicians are there to join forces with your team, address any problems, and stabilize your environment. When you call, our incident response process begins, no matter your business hours.
As soon as you notify Quest of an issue, our Network Operations Center (NOC) technical team seamlessly merges with your organization. The Quest team will open an on-call tech support ticket and assign an expert technician to work with you to remediate the issue. Quest tracks the progress of your ticket and leverages all necessary resources to resolve the problem.
Utilize Quest TOCS as
- your secret weapon
- your second set of eyes on updates and reconfigurations
- your enhanced support when your team’s bandwidth is low
- your lifeline when things aren’t running smoothly.
Experience the agile and responsive technical support and incident management you need, when you need it. Your organization can carry on with business as usual while Quest’s on-call support team handles the IT issues.
