MANAGED AND CLOUD

Umbrella Infrastructure Support

Flexible, cost-effective, and comprehensive coverage for your existing IT infrastructure.

Making sure your company’s IT infrastructure is sufficiently and reliably supported is essential.

Day-to-day challenges can fall to the backburner when organizations are faced with pressure to focus on special projects and the need to manage IT talent shortages, budgetary constraints, and accelerating technological complexity.

If you need support, we can help.

Quest’s Umbrella Infrastructure Support is both flexible and comprehensive. It provides the structural support you need to help reduce IT-related pains and get the most return on investment out of your existing environment.

Do any of these situations sound familiar?

If your company is struggling with any of these problems, Quest’s Umbrella Infrastructure Support can help.

How does it work?

Quest’s Umbrella Infrastructure Support has two distinct components. The first provides IT infrastructure support for your existing operation. The second component includes an in-depth assessment and specific, prioritized recommendations for improvements to your IT infrastructure.

Support for existing IT infrastructure includes:

24/7 user help desk
Patching of existing devices
Monitoring and alerting, if applicable
Server, network, and wireless support
Assessment and recommendations designed to help improve your computing environment

Infrastructure coverage:

Server diagnostic and performance tracking
Firewall, switch, and wireless AP troubleshooting
Monitoring of supported devices
Security alert monitoring
Best-effort support to patch servers and OS under a valid maintenance agreement
Open tickets with telecom for circuit outages
Hardware support provided as defined by the terms of the current OEM maintenance agreement

Users coverage:

Remote hands-on support to resolve issues
Best-effort support for Windows-based desktops and applications
Basic “how-to” questions
Server-based password resets
Workstation and server troubleshooting and triage
Network/internet connectivity issues
User administration of MS Exchange or hosted email applications
User adds, moves, and changes in Active Directory

Find flexible, cost-effective, and comprehensive support for your current environment and get expert recommendations for improvements with Quest’s Umbrella Infrastructure Support.

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