Proactive Incident Response Solutions
Don’t wait to be attacked.
Partnering with an incident response organization is an important step to protect your organization from cyber threats. Quest’s Critical Incident Response Team is your first line of defense against cyber threats, providing rapid, effective, and experienced responses to a variety of critical incidents.
How it Works
Our response protocol is designed to ensure quick and decisive action. Quest’s Critical Incident Response Team specializes in dealing with a wide range of cyber incidents, including:
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Viruses and Malware Attacks: Rapid containment and removal to prevent spread and damage.
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Hacker Intrusions: Immediate actions to block unauthorized access and secure breached systems
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Service Disruptions: Quick restoration of services to minimize downtime and maintain business continuity
When a cyber security incident occurs, we are ready to act in real time, making sure your business is protected.
24/7 Incident Response Services
Quest IR Support operates 24/7, ensuring you have access to critical incident response services whenever you need them.
As a premier incident response cybersecurity organization, we offer:
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Immediate Response: A dedicated response within 60 minutes of your call, ensuring that every incident is addressed promptly.
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Expert Guidance: Our team consists of seasoned cybersecurity professionals with extensive experience in incident handling and threat neutralization.
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Comprehensive Support: From initial detection to post-incident analysis, we provide end-to-end support to not only address the immediate threat but also to strengthen your defenses against future attacks.
Quest’s Comprehensive Incident Response Approach
Hackers and bad actors find new and devastating ways of infiltrating your network traffic and compromising your data.
With Quest’s proactive Incident Response services and emergency services we’ll help you prepare for, respond to, and recover from a data breach. We have access to a constantly updated set of cyber incident response tools. Our cyber defense specialists will work with you to evaluate your existing plan, develop a new one, and provide an organized and rapid response when you need it.
- IR Readiness Assessment and Playbook
- Retainers and Bundled Response Packages
- Support Remediation Efforts
- Deploy Quest’s Managed Security Service Provider (MSSP) Containment Tools
- Identify
- Detect
- Contain
- Eradicate
- Recover
Quest’s IR Readiness Assessment and Playbook
Prepare for the eventuality of a cyberattack with a customized IR playbook. Quest’s cyber defense specialists will help create your IR Playbook.It describes the available resources in your organization, the individuals with decision-making authority, the scope of that authority, and the consequences of any decisions they may have to make. This information is vital in the event of an attack.
As one of the most recognized cyber incident response companies, Quest’s Readiness Assessment operates using a strategic 4-phased approach:
Assessment
- Security Operations
- IR Policies & Procedures
- Logging
- Intelligence
Environment Prep
- Tailored to the organization
- Focus on Tools & Data/Logs
- Review of Current Alerts
- Tuning & Clean-up
Table Top Exercise
- Focused on goals of the organization
- Tests existing capabilities
- Customized for your organization
- Identifies gaps and strengths
Foundation
- Finding & Recommendations Report
- Assistance with Prioritization
- Defined Interface with Quest IR Team
- Assigned IR Resource
We recognized early on that we did not have the skill sets or tools to tackle a red-alert emergency. That’s why we formed our partnership with Quest. 
