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Customer Stories

ADA Compliance for the California Department of Consumer Affairs

“Using the NASPO ValuePoint contract helped us to streamline the procurement process. From the qualified cloud solution providers, the Quest–codemantra team had the specific skills and experience we needed to complete a job this size in a short amount of time.” notes Cathryn Hunley, IT Projects Contract Manager, Client IT Support Services Section, Department of Consumer Affairs.

QUEST TECHNOLOGY MANAGEMENT continually combines its resources and expertise to deliver a full suite of Cybersecurity, Managed and Cloud, Disaster Recovery, Professional, and Infrastructure Services across the technology spectrum—including compliance.

ADA Compliance

Case in point, Quest completed a challenging ADA compliance driven webpage remediation project in just 30 days for the California Department of Consumer Affairs (DCA) with its partner, codemantra.

The DCA web remediation compliance project was huge but straightforward: make certain that the designated webpages and PDFs published by the participating departments within the DCA are compliant with the mandate of the Americans with Disabilities Act (ADA). In California, that means ensuring that state documents and websites are “AB 434-compliant,” referencing the Assembly Bill that states, in short, all information disseminated by any state agency must be available to people who are visually impaired.

The job was complicated by the fact that work needed to be completed by the end of DCA’s fiscal year, June 30, and could not be started until the very end of May—an extraordinarily short window. In addition, the scale of the project was vast. In the end, after numerous revisions, 225,000 pages of content were vetted.

Further complicating matters, DCA, which licenses professionals, including doctors, auto mechanics, and beauticians, comprises 38 separate boards and agencies with little standardization across each site. So, to navigate multiple information architectures from the Board of Accountancy to the Veterinary Medical Board, an artificial intelligence (AI) program had to be employed.

When sighted individuals look at a page, the context of the information on that page is instantly understood—it’s obvious which text is the headline, subhead, photo caption, footnote, etc. Visually impaired people don’t have that benefit. For them, some digital documents are impenetrable because the contextual information, is missing. AI, used in the DCA project, can accurately predict the context within a document, forecasting its logical structure, reading order, and text flow.

Partners in Government

Quest offers its technology management services across all businesses, but with over 30 years of experience, Quest has developed an exceptional partner program and government practice. This allows for diverse solution providers to market and sell their offerings to state and local government and education clients by leveraging one of Quest’s government contracts.

Government procurement is often facilitated through cooperative agreements, as was the case for DCA who chose to use the NASPO ValuePoint Cloud Solutions contract which encompasses Quest’s software as a service (SaaS) and its partner’s web remediation solution.

Communication—a Key Factor

While Quest’s NASPO ValuePoint Cloud Solutions contract simplified procurement for DCA and accelerated the agency’s approval process, implementing the project required good communication. Throughout the process, communication had to be clear so that DCA’s expectations were met and the best possible outcome was delivered.

Ultimately, through excellent collaboration, Quest and its partner nailed the deadline and delivered almost a quarter-million pages of content that meets California’s stringent AB 434 conformance level AA standard.

“We were consistently impressed with our partner team’s focus and skill and extraordinarily pleased with the project’s outcome. We were able to complete a formidable task within a one-month timeframe and ensure a smooth-running engagement for DCA.”

Adam Burke
Quest’s VP of Sales and Partnerships
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Quest pulled off a challenging ADA compliance remediation feat with its partners in support of the California Department of Consumer Affairs.

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