Technical On-Call IT Support Services (TOCS)
Access to managed IT support services, when you need it.
Remote IT support services at your fingertips
Quest’s agile and responsive Technical On-Call Support (TOCS) provides the expertise you need to tackle any cyber problem.
TOCS is your direct lifeline to agile and flexible on-call technical support 24/7. Our responsive technical team will handle IT services and support to help free up your internal resources to focus on what matters the most – running your business.
What to expect from managed services IT support
Quest onboards your organization at no charge with the same thorough care and attention it provides its Managed Services clients. This means your Managed IT services team has a holistic understanding of your environment before you ever place your first billable tech support call.
Trust Quest's on-call IT support for situations such as:
Files that have been locked by a ransomware virus
Your staff needs access to internet resources outside of the local network
Some of your users can’t get a wireless connection in the office
One of your departments cannot connect to the internet
Someone on your team lacks access to email or IP phone service
You need Windows updates for certain laptops
Your team is struggling to configure a firewall around new circuits
Quest’s certified TOCS technicians save you valuable time, money, and resources and offer not only ease of escalation but instant access to the Quest TOCS expert toolbox.
How IT support managed services work with Quest
The moment you need Quest’s on-call IT services, our expert TOCS technicians are there to join forces with your team, address any problems, and stabilize your environment. When you call, our incident response process begins, no matter your business hours.
As soon as you notify Quest of an issue, our Network Operations Center (NOC) technical team seamlessly merges with your organization. The Quest team will open an on-call tech support ticket and assign an expert technician to work with you to remediate the issue. Quest tracks the progress of your ticket and leverages all necessary resources to resolve the problem.
Why Quest support services for IT?
Utilize Quest TOCS as
- your secret weapon
- your second set of eyes on updates and reconfigurations
- your enhanced support when your team’s bandwidth is low
- your lifeline when things aren’t running smoothly.
Our IT support service is comprehensive, covering everything from basic troubleshooting to advanced technical support for complex systems. Our remote IT support services empower your team with:
- 24/7 Availability: Our IT support service is available 24/7, providing immediate assistance whenever you need it.
- Proactive Monitoring: Benefit from proactive monitoring of your IT systems to stop problems before they can interrupt your business.
- Customized Solutions: We offer tailored IT support and services that align with your specific business needs.
- Expert Technicians: Our team of highly skilled and certified IT professionals are trained to handle complex challenges efficiently.
- Scalable Services: As your business grows, so do your IT needs. Our remote IT support services are always there for you as your business needs change.
- Cost-Effective Solutions: IT support managed services can help reduce your overall IT expenses by minimizing downtime.
- Secure Operations: Our managed services IT support includes the latest security to protect your data and IT systems.
Experience the agile and responsive technical support and incident management you need, when you need it. Your organization can carry on with business as usual while Quest’s on-call support team handles the IT issues.
