CYBERSECURITY
24/7 Incident Response Services
A Critical Incident Response Team at Your Fingertips
Experiencing an active threat? Speak with a member of our incident management team at any time.
Quest’s Incident Response Team responds rapidly, effectively, and routinely to viruses, hacker attempts, disruptions in service systems and more
Proactive Incident Response Solutions
Don’t wait to be attacked.
Partnering with an incident response organization is an important step to protect your organization from cyber threats. Quest’s Critical Incident Response Team is your first line of defense against cyber threats, providing rapid, effective, and experienced responses to a variety of critical incidents.
How it Works
Our response protocol is designed to ensure quick and decisive action. Quest’s Critical Incident Response Team specializes in dealing with a wide range of cyber incidents, including:
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Viruses and Malware Attacks: Rapid containment and removal to prevent spread and damage.
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Hacker Intrusions: Immediate actions to block unauthorized access and secure breached systems
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Service Disruptions: Quick restoration of services to minimize downtime and maintain business continuity
When a cyber security incident occurs, we are ready to act in real time, making sure your business is protected.
24/7 Incident Response Services
Quest IR Support operates 24/7, ensuring you have access to critical incident response services whenever you need them.
As a premier incident response cybersecurity organization, we offer:
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Immediate Response: A dedicated response within 60 minutes of your call, ensuring that every incident is addressed promptly.
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Expert Guidance: Our team consists of seasoned cybersecurity professionals with extensive experience in incident handling and threat neutralization.
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Comprehensive Support: From initial detection to post-incident analysis, we provide end-to-end support to not only address the immediate threat but also to strengthen your defenses against future attacks.
Quest’s Comprehensive Incident Response Approach
Hackers and bad actors find new and devastating ways of infiltrating your network traffic and compromising your data.
With Quest’s proactive Incident Response services and emergency services we’ll help you prepare for, respond to, and recover from a data breach. We have access to a constantly updated set of cyber incident response tools. Our cyber defense specialists will work with you to evaluate your existing plan, develop a new one, and provide an organized and rapid response when you need it.
1
Proactive Planning
- IR Readiness Assessment and Playbook
2
Service Level Agreement
- Retainers and Bundled Response Packages
- Support Remediation Efforts
- Deploy Quest’s Managed Security Service Provider (MSSP) Containment Tools
3
24/7 Emergency Response Team
- Identify
- Detect
- Contain
- Eradicate
- Recover
Quest’s IR Readiness Assessment and Playbook
Prepare for the eventuality of a cyberattack with a customized IR playbook. Quest’s cyber defense specialists will help create your IR Playbook.It describes the available resources in your organization, the individuals with decision-making authority, the scope of that authority, and the consequences of any decisions they may have to make. This information is vital in the event of an attack.
As one of the most recognized cyber incident response companies, Quest’s Readiness Assessment operates using a strategic 4-phased approach:
1
Assessment
- Security Operations
- IR Policies & Procedures
- Logging
- Intelligence
2
Environment Prep
- Tailored to the organization
- Focus on Tools & Data/Logs
- Review of Current Alerts
- Tuning & Clean-up
3
Table Top Exercise
- Focused on goals of the organization
- Tests existing capabilities
- Customized for your organization
- Identifies gaps and strengths
4
Foundation
- Finding & Recommendations Report
- Assistance with Prioritization
- Defined Interface with Quest IR Team
- Assigned IR Resource
Managed Cyber Incident Response Services
Bad actors are utilizing increasingly advanced strategies to infiltrate your network and compromise your data. Quest will minimize response times during a breach and help you defend your environment.
If you have a cyber liability policy, Quest will work with your insurance company to meet the coverage requirements.
Your Quest IR Team will manage incidents including:
- Ransomware
- Social engineering attacks
- Phishing attacks
- Malware
- Fraudulent transfer of funds
- DDoS (Distributed Denial-of-Service)
Improve Incident Response Times
Quest’s multi-tiered, strategic cyber incident response services enable you to improve security incident response times, effectiveness, and costs. In the chart below, you can find a list of the available tiers with a range of options and features suitable for your company.
| Features | IRT&M | IRRetainer | Readiness and Retainer | TOCS |
|---|---|---|---|---|
|
Service Level Agreements |
Best Effort |
1 hour by phone;
24hrs onsite |
1 hour by phone;
24hrs onsite |
4hrs by phone;
48hrs onsite |
|
Service Model |
T&M |
12-month retainer |
12-month retainer |
12-month contract |
|
Included IRHours |
Adhoc per Rate Sheet |
160 hours annual |
160 hours annual |
T&M |
|
24x7x365 Accessto Incident Responders |
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|
Needed Response Tool
(Quest EPS, Siem, DNSSecurity)
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Incident Coordination, Containment, &Investigation |
Per Incident (T&M) |
|
|
Per Incident (T&M) |
|
Log, Host, and Network based on Forensics as needed |
Per Incident (T&M) |
|
|
Per Incident (T&M) |
|
Network Edge Vulnerability Scan |
Per Incident (T&M) |
Per Incident (T&M) |
|
Per Incident (T&M) |
|
Annual 4-point Incident Response Readiness Assessment |
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I. Readiness Assessment |
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II. Environment Prep |
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III. Table Top Exercises |
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IV. Final Report |
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Proactive Threat Hunting/
Compromise Assessment |
Per Incident (T&M) |
Per Incident (T&M) |
Per Incident (T&M) |
Per Incident (T&M) |
|
Internal IR, SOC, and Forensic
Team Builds/ Stand-up
|
Per Incident (T&M) |
Per Incident (T&M) |
Per Incident (T&M) |
Per Incident (T&M) |
|
System Backup and Recovery |
Per Incident (T&M) |
Per Incident (T&M) |
Per Incident (T&M) |
Per Incident (T&M) |
*SLA per incident
Incident Response Times
We recognized early on that we did not have the skill sets or tools to tackle a red-alert emergency. That’s why we formed our partnership with Quest. 
National Mortgage Lender
Chief Information Officer
Related Resources
Check out some of our additional Cybersecurity services.
Let’s have a conversation.