Quest helps sustain Pearce Services’ high performance

“We strive to make our customers’ networks as resilient as possible, and we were looking for a partner to help ensure our own network is equally resilient,” says Robert Goedrich, Director of IT at Pearce Services, LLC.

Headquartered in Paso Robles, CA, Pearce Services provides repair, maintenance, engineering, installation, and expansion solutions for the mission-critical infrastructure of leading wireline and wireless telecommunications carriers, broadband providers, OEMs, railroads, utilities, and asset owners.

Pearce Services is also a registered first response group, arriving right behind fire and emergency vehicles to re-establish communications for essential disaster personnel.

“We’re not a typical business,” Robert notes. “Our customer requirements demand that we literally operate call centers on a 24 x 7 x 365 schedule.”

Beyond high performance: planning for the future

Delivering high performance levels to its customers is a must for Pearce Services, and the company demands equally high performance from its partners.

“We combed through a fairly massive list of vendors, did numerous site visits, and had many conversations before selecting Quest,” says Robert. “It was critical for our partner to understand how we need to operate, especially on our networking infrastructure objectives.”

Robert and his team had other must-haves, too, including a partner with a national reach and an international footprint, technical expertise, and depth of networking experience.

Quest checked all those boxes. But Pearce Services wanted even more — and found it after several what-if conversations with Quest personnel.

“Not many vendors are comfortable with what-if scenarios,” Robert recalls. “But Quest quickly demonstrated that this was one of their core competencies. We saw that Quest isn’t just a break-fix organization like so many others. Quest helps you plan for the road ahead.”

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