Quest helps Pearce Services (Cont. from p. 1)

Moving to Quest’s HABC: the benefits of cost-sharing

Quest began by helping Pearce Services migrate numerous core systems from various locations across the country, redirecting that traffic to Quest’s High Availability Business Center (HABC).

“Quest helped us rationalize our network infrastructure, reorganizing multiple spiderwebs that we’d bridged together into one cohesive network,” Robert says. “That has made our disaster and outage response quicker and more efficient.”

The move to Quest’s HABC also brought enhanced security, bandwidth, and availability. “And we gain the benefits of cost-sharing.”

QCP and staying on “the good side” of CCPA

Another winning attribute is the way the Quest Cloud Platform® (QCP), operates. “QCP is private, not some carve-out of AWS or Google,” Robert explains. “QCP makes it easy for us to entirely isolate and protect our many privileged connections to systems not available to the public while closely controlling the level of access available to our users.”

Controlling and protecting access to data, he notes, is taking on new dimensions, thanks to the recently enacted California Consumer Privacy Act (CCPA), which, at this stage, “has a fairly wide net.” That’s why Pearce Services brought in Quest for a CCPA workshop.

“We spent several hours proactively doing things at Quest’s suggestion that will keep us on the good side of CCPA,” he says. “The fact that Quest was ready to respond to our request for CCPA help shows their ability to be forward-looking.”

Understanding the art of respectfully pushing back

Robert has high praise for Quest team members he’s worked with, including Account Manager Phil Ostrowski, Technical Consultant Dave Montano, and Service Manager Laurie Henry.

“Quest’s people are proactive and willing to offer alternative solutions and ideas, which sets them apart from most vendors I’ve worked with whose reluctance or inability to do that has always troubled me. Quest gives me the benefit of their experience and expertise and lets me know if they think the direction I’m taking is not the most ideal. They understand the art of respectfully pushing back, and I deeply appreciate it.”

Case Study: How Quest has helped Pearce Services’ high performance

Profile: Quest’s HABC and the Quest Cloud Platform®

What’s New... Look what 50 years hath wrought

Fifty years after the creation of the internet and 20 years into the 21st century, IT is changing fast — perhaps faster than ever before.

Information technologies are not only altering how, why, and by whom data gets handled and transported, these technologies continue to inspire whole new business models capable of upending entire economic sectors.

That means keeping up with IT is essential if you want your business to stay competitive. So what does it take, really, to “keep up” with the information technologies that your organization depends on even as these same technologies may threaten its ability to survive in the usual manner?

1. You need to understand which technologies are critical to your business’s ability to perform well, and why — and if you understand a bit about how those technologies actually do what they do, all the better.
2. You need to pay attention to how the technologies critical to your business are expected to evolve — and then think about how these evolutions may impact your business and when. What new benefits might you see? What new risks might you face? What new types of competition might be spawned?
3. You need to realize that no matter how much attention you pay to transforming information technolo­gies, you’ll never know enough — “How can we help?”

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