According to Gartner , by 2020 60% of businesses will suffer major service failures due to mismanagement of risk in new technology and use cases. This is why, in my last post, I suggested that the best way to deal with these risks is to commit to a strategy of resilience — “ the capacity of an organization to plan for and adapt to change or disruption through anticipation, protection, responsive capacity, and recoverability .”

To get a sense of a resilient business in 2015, let’s start with where you want to end up.