Quest Rate Sheet

Remote (Quest NOC) Support (billed in 15-minute increments)
	Cable Plant at Quest Data Center	$88 per hr.
	Desktop/Printer	$95 per hr.
	Project Coordinator	$98 per hr.
	Video Surveillance, Access Control	$120 per hr.
	Audio/Video, Video Conferencing	$120 per hr.
	Router, Switch, Server, or Storage	$210 per hr.
	Program or Project Manager	$175 per hr.
	SQL, .NET, SharePoint	$245 per hr.
	VoIP, Firewall, Security, Mobility, VMware, or Citrix	$245 per hr.
	DevOps/SSO/Orchestration Engineer	$260 per hr.
	Security Incident Emergency Response Resource	$295 per hr.
On-Site Scheduled Support (4 hr. min, scheduled 24 hrs. in advance)
	Data Cabling	$95 per hr.
	Travel	$75 per hr.
	Desktop/Printer	$98 per hr.
	Project Coordinator	$145 per hr.
	Video Surveillance, Access Control	$145 per hr.
	Audio/Video, Video Conferencing	$145 per hr.
	Router, Switch, Server, or Storage	$250 per hr.
	Program or Project Manager	$195 per hr.
	SQL, .NET, SharePoint	$275 per hr.
	VoIP, Firewall, Security, Mobility, VMware, or Citrix	$275 per hr.
	DevOps/SSO/Orchestration Engineer	$295 per hr.
	Security Incident Emergency Response Resource	$295 per hr.
After Hours Technical Support (4 hr. min, less than 24 hr. notice and/or after hrs./weekends)
	Data Cabling	$110 per hr.
	Travel	$85 per hr.
	Desktop/Printer	$130 per hr.
	Video Surveillance, Access Control	$160 per hr.
	Audio/Video, Video Conferencing	$195 per hr.
	Router, Switch, Server, or Storage	$275 per hr.
	SQL, .NET, SharePoint	$295 per hr.
	VoIP, Firewall, Security, Mobility, VMware, or Citrix	$295 per hr.
	DevOps/SSO/Orchestration Engineer	$325 per hr.

Emergency Incident Threat Response Services - billed per hour with minimum amounts determined at time of incident:
- Immediate response to threat.
- Assess your security posture against the threat.
- Determine the level of effort required to protect Client’s assets.
- Work to prevent, detect, and respond to incidents.
- Identify and mitigate complex security vulnerability.
- Provide risk analyses and recommendations for threat eradication.
- Provide forensic analysis to determine extract threat vector.
Professional Service engagement(s) or project(s) engagements are subject to rates listed in any separate engagement document(s). Please contact the Quest account manager, technical consultant, or service manager for engineering rates.
Quest reserves the right to adjust technical support rates.
Some additional services that Quest offers, but are not included in this Rate Sheet, are as follows:
- Security Policy Review
- Server Antivirus Protection
- Data Backup Services
- Data Encryption Services
- Disaster Recovery Services
- Firewall Policy Rule Review
- Security Monitoring/Management
- Threat Assessment
- Security Assessment
- Hardware Replacement
- Vulnerability Scanning